HPE 1 year Post Warranty Next business day p-Class Enclosure Hardware Support

Replacement parts and materials included Firmware updates for selected products Choice of coverage windows
Periodic maintenance (included for certain, eligible products only) Escalation management Access to electronic support information and services HPE electronic remote support solution (for eligible products only)
Defective media retention (optional for eligible products only) Comprehensive defective material retention (optional for eligible products only) Call-to-repair time commitment in lieu of onsite response time for hardware support (optional for eligible products only)
Enhanced parts inventory management (included with select, optional call-to-repair time commitments)

Description

HPE Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.

Specifications

Features
Number of years	1 year(s)
Next Business Day (NBD)	Yes
Compatibility	p-Class Enclosure

Technical details
Number of years	1 year(s)
Next Business Day (NBD)	Yes
Compatibility	p-Class Enclosure

HPE 1 year Post Warranty Next business day p-Class Enclosure Hardware Support

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Remote problem diagnosis and support Onsite hardware support