How do I change my billing address? (Commercial Account Holders)

Our credit department must make any updates to the billing address you have on file. Contact us with the details of your request. Please note it may take up to 24 hours for the request to be processed.

What is my username?

Your username with NanoByte Solutions is usually your email address. If this doesn't work, you can try resetting your password. If you are still having trouble, contact us.

What is my password?

We don't know your password, but you can easily reset it if you've forgotten it.

I'm having trouble logging on. How do I get help?

You can try resetting your password if you think you may have forgotten it. If you have verified that your email and password are correct, there could be individual browser settings or cookies on your system causing log-on or display problems.

Do you hold stock in your Wellington store?

No. "In stock" means in stock with our suppliers.

Who can qualify for a credit account?

Usually, credit accounts are for government agencies and corporate clients, although long-term clients who make significant annual purchases may also qualify.

Do you provide Tax Invoices for GST purposes?

Yes, we do. These are sent out when all the items have been shipped.

Do you accept payments from an overseas bank account?

Yes, but please note that (a) the customer is responsible for any associated bank fees or levies incurred when making payment from an international bank account, and (b) we do not ship outside the United Kingdom. We can ship to a freight forwarder.

When will my order arrive?

This depends on whether the item is in stock. If the item is in stock and ordered before 3 pm on weekdays it will usually take 1-2 business days. Some rural areas and certain items going to the South Island may take a little longer. If the item is not in stock, we will advise you by email how long the item will take to deliver (at which time you may cancel the order without penalty).

Can you guarantee the delivery date?

The only thing we can be sure of is the date the order ships. While most orders are delivered promptly without incident, there are odd occasions when the courier doesn't perform as expected (see next question). Unfortunately, once the package is in the hands of the courier it is out of our control. If an order goes missing we will gladly chase it up, but we are still at the mercy of the courier.

What is ESD?

ESD stands for Electronic Software Delivery. If the product you are ordering is ESD you will not receive a physical copy of the software. You will be sent a link from which you can install the software to your device. The device on which you wish to install the software must be connected to the Internet in order to install the software.