Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.

Quickly resolve device issues for users

Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.

Description

Specifications

Supplier features
Warranty type	S
Warranty coverage	In warranty
Support type	Active Care
Service method	Onsite and Predictive Support
Response time	Next business day response
Place of service	Remote and Onsite
Duration	5 years
Coverage period	60 month(s)
Coverage details	Standard workdays - 9 hours
Care Pack type	Electronic
Additional support option	Defective media retention; Travel coverage

HP 5y Active Care Next Bus Day Resp ONS w/Defective Media Retention/Travel Coverage NB HW Supp

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