HP 3 year Active Care Next Business Day Response Onsite Notebook Solution Support

Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.

Quickly resolve device issues for users

Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.

Description

Limit interruptions with remote support and convenient onsite repairs—all thanks to AI-powered predictive issue detection, alerts and automation. Solution covers Base Hardware and up to 6 additional peripherals sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.^[1,2]

Specifications

Features
Service type	Next Business Day
Parts replacement	Yes
Number of years	3 year(s)
Type	On-site
Service time (hours x days)	9x5
On-site support	Yes

Supplier features
Warranty type	S
Warranty coverage	In warranty
Support type	Active Care
Service method	Onsite and Predictive Support
Response time	Next business day response
Place of service	Remote and Onsite
Duration	3 years
Coverage period	36 month(s)
Coverage details	Standard workdays - 9 hours
Care Pack type	Electronic
Additional support option	PC Solution
Technical details
Number of years	3 year(s)
Type	On-site
Service time (hours x days)	9x5
On-site support	Yes

HP 3 year Active Care Next Business Day Response Onsite Notebook Solution Support

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Fast response times

Quickly resolve device issues for users

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